This page includes information about resources and circumstances you may be dealing with if you are experiencing homelessness. It is brought to you by a group of people who are currently working together to build a better and more caring support network. Thank you to
Below are some links to resources organized by question.
The Homeless Strategy Office has programs to help people experiencing homeless. Go to https://www.austintexas.gov/homeless-strategy-office/resources
Join a facebook group with 15,000 people who support each other in times of need. https://www.facebook.com/groups/austin.mutual.aid
Sign up for alerts about weather and resources from the homeless strategy office at bit.ly/alertsatx
Sunrise Homeless Navigation Center at 512-368-2685 or call 3-1-1 for help with city services.
Findhelp.org is another resource to try.
See below for more information about extreme heat, extreme cold, and missing documents.
If you would like us to include your story in messages to the public,
Documents can help you get much needed assistance. But what do you do if you don’t have them, lost them, or they were destroyed? This page addresses some of those questions. If you are undocumented, there are details below in Spanish and English. You can also visit https://unitedwedream.org/resources/ for information and resources.
Contact your birth state or territory’s vital records office to get a certified copy of your birth certificate.
Contact your state motor vehicle agency for a replacement license or state ID card.
Visit the Social Security Administration website to replace your card online, by mail, or in person.
Request a replacement online with your my Social Security account. Or call 1-800-MEDICARE, (1-800-633-4227 TTY 1-877-486-2048).
Contact your state Medicaid office to get a replacement.U.S. passport
Report your lost or stolen passport to the State Department. Then request a replacement in person.
These should be saved electronically or in a waterproof, portable container.
Contact the U.S. Citizenship and Immigration Services to replace your Green Card.
Report the missing card to your unit security officer. Then find an ID Card office and make an appointment.
Mold can be harmful. If it causes health problems, talk to a doctor or mold expert before handling it.
To stop mold from growing:
Active mold looks fuzzy or slimy. Don’t try to remove it; you might spread it. After freezing or drying, you can use sunlight for a short time to help kill the mold
https://www.archives.gov/preservation/conservation/flood-damage.html
Wet paper tears easily. Handle it gently. If it’s muddy, wear gloves. Rinse it in clear water if it’s safe.
Dry books, documents, or photos with air if you can’t do it in two days. Use fans to help, but don’t blow air right at them. Use absorbent material like paper towels or mattress pads. Screen material helps air circulate and dry things faster.
Magazines or art books can stick together. Dry them quickly. Separate glossy pages with wax paper.
Open books and stand them up. Put absorbent paper between the pages. Change it when it gets wet.
Lay them flat in small piles. Change the paper under them when it gets wet.
Handle photos and negatives carefully. Air dry them face up. Change the paper under them when it gets wet.
Take framed items apart if you can. If not, dry them with the glass down.
Some things might be too damaged to fix. Get help from a conservator for valuable items. For more help, call the American Institute for Conservation at 202-452-9545.
Heat-Related Illness | Symptoms and Signs |
Heat stroke |
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Heat exhaustion |
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Heat cramps |
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Heat syncope |
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Heat rash |
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Rhabdomyolysis (muscle breakdown) |
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Source: Osha.gov |
Make sure you have a kit ready with things kids need like diapers, baby food, and toys. Talk to your kids about what to do in winter storm so they’re not scared.
Sign up for local emergency help for older people. This help can include special support if you need to leave your home quickly. Keep your medicines and supplies where you can get them easily. Connect to a friend. Consider staying at someone else’s house.
Make sure your mobility tools are ready and working. Try to have someone you can call for help in an emergency. Consider staying with a friend.
Keep your pregnancy care items and medicines in your emergency kit. Be sure to have extra clean water on hand. Stay near clean water and rest when you need to. Stay connected to a nearby friend and have a back-up plan.
Get a pet emergency kit with food, water, and medicine. Make sure your pets have tags with your contact information. Practice how you will leave with your pets. If you have to leave your pet behind…
Keep a list of your medicines and enough for at least a week. Have a cooler ready for medicines that need to be kept cold.
Sign up for emergency alerts that show messages on your phone or computer. Keep extra batteries for any devices you use. Let emergency workers know that you need visual alerts.
Have your cane or guide dog’s harness ready in case you need to leave quickly. Mark your supplies so you can tell what they are by touching or feeling them. Make sure you can get alerts through sound or vibration.
Learn about buses and trains you can use in an emergency. Find someone nearby who can give you a ride if you can’t use public transport.
Make an emergency kit for the person you take care of. Include their special foods and medical supplies. Plan what to do if you can’t get to them.
Find out which local services give information in your language. You can use translation apps on your phone that work even when you’re not online.
Keep all your health stuff like prescriptions and insurance information in one place. Have enough medicine and special food ready.
Winter storms make it more likely for car crashes, very cold injuries, frostbite, carbon monoxide poisoning, and heart problems (caused by overexertion). These storms, like blizzards, can bring very cold weather, icy rain, snow, ice, and strong winds. It’s important to understand how serious the coming weather is. See below for a chart that helps explain it. The combination of conditions and the duration also matters. Another table below can help you think through different conditions and what the threats are.
Term | Meaning | Threat Level | Action |
Warning | Weather hazard is likely, going to happen or happening. | Threatens life and/or property. | Get to Safety Now! |
Watch | Risk or weather hazard in the near future. | Could threaten life or property. | Have a Plan to Get to Safety. Watch closely. |
Advisory | Weather hazard is likely, going to happen or happening. | Could cause problems or get worse. | Use Caution. Check for Updates. |
Outlook | Risk of weather hazard in next week. | Could threaten life or property or inconvenience. | Prepare Ahead. Check for Updates. |
Here is some more information to help you think about the possible conditions in a winter storm. The combination of conditions and the duration matters.
Condition or Conditions | Situation | Impact for Vulnerable People | Plan Ahead |
Low Temperatures | Temperatures between freezing and 50° = risk of hypothermia. Freezing temperatures closer to 32° are less likely to cause frostbite. | Older adults, children and pregnant women may have a harder time regulating their temperature. People with mobility issues may have trouble seeking shelter. People who are unhoused or working outside are at risk. | Store water Wear hats Wear gloves Share warming supplies with those in need |
Very Low Temperatures | Frostbite is a concern outside, especially for long periods of time. | Older adults, children and pregnant women may have a harder time regulating their temperature. People with mobility issues may have trouble seeking shelter. People who are unhoused or working outside are at risk. Water and gas pipes can break when temperatures rise. | Bubble wrap on windows Drip faucets Get food and water Store extra water in bathtub, sink or containers Block draft Limit time outside Protect people, pets, pipes, plants Share supplies DON’T: use oven for heat or put generators inside |
Low or Very Low Temperatures + Rain or Freezing Rain or Snow | The risk of hypothermia increases a lot when wet. Rain can also ice over roads and materials. Snow can pack down and do the same. | In addition to above, rain is very hard on the unhoused population and people working outside when temperatures are very cold. Iced over roads may mean limited access to support. Iced over trees can break power lines. | See above + Alert vulnerable people & share supplies Limit time outside Snow tires Gas for generator Extra food and water Protect people, pets, pipes, plants DON’T: use oven for heat or put generators inside |
Low Temperatures and High Wind (and/or rain) | Wind takes heat from the body. High wind can destroy life-saving tents as well. | Destroyed tents combined with wind, freezing temperatures or rain can make it very hard for people stuck outside to protect themselves. | See above + Secure outside items. Check on unhoused community. New tents and tarps are needed. |
Any of the Above + No Power | Without power, phones can go dead, heating options are limited, and if a boil water notice is in place, other methods are needed. | Older adults may have trouble navigating their needs. People with generators may not be able to get gas to run them. People with electronic medical equipment. | Put perishables outside to keep cold. Run cord for electric heaters to generators placed outside only. Use fireplaces safely. Watch for broken pipes as temperatures rise.
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Any of the Above + No Water | Broken water lines plus bad road conditions can limit water access. | Sanitary conditions and dehydration can affect people who are pregnant, small children, older adults, and people with certain conditions. | Gas lines may also be broken. If water runs low and roads are unpassable, advocate for outside support. |